OGECHI JOY EKWERIBE

Virtual Assistant / IT Support Professional

Umudike, NG.

About

Highly accomplished Virtual Assistant and IT Support Professional with a B.Sc. in Computer Science and over 8 years of experience in optimizing operations and delivering robust technical support. Proven ability to enhance workflow efficiency by up to 40% and reduce technical downtime by 60%, ensuring seamless administrative functions and reliable IT infrastructure. Adept at leveraging technical expertise and organizational skills to drive productivity and maintain high satisfaction in fast-paced environments.

Work

Kings Digital Technology and Palace

|

Office Manager / IT Support

Akokwa, Imo State, Nigeria

→

Summary

Led comprehensive office operations and IT support, ensuring seamless administrative functions and reliable technical infrastructure for staff and clients.

Highlights

Boosted office workflow efficiency by 40% through strategic task coordination and optimized system organization.

Decreased recurring technical issues by 50% by implementing proactive system maintenance protocols.

Delivered consistent remote and on-site IT support, ensuring minimal downtime and high client satisfaction for multiple daily requests.

Kings Digital Technology & Palace

|

IT Support Assistant

Imo State, Imo State, Nigeria

→

Summary

Provided critical first-line IT support, managing hardware, software, and network issues to enhance user productivity and system reliability.

Highlights

Increased user productivity by 50% through delivering timely technical assistance and comprehensive user training on system functionalities.

Minimized system downtime by 60% through rapid diagnosis and resolution of hardware, software, and internet connectivity issues.

Supported a diverse user base of over 100 individuals with technical and administrative tasks, ensuring smooth digital service access.

Kings Computer Institute

|

Customer Service Administrator / IT Support Assistant

Akokwa, Imo State, Nigeria

→

Summary

Managed comprehensive customer service and IT support, delivering efficient administrative assistance and technical solutions to clients and students.

Highlights

Achieved a high customer satisfaction rate through providing efficient and responsive service delivery for technical and administrative inquiries.

Reduced customer wait times by 35% through optimized service coordination and streamlined support processes.

Executed daily administrative tasks, including document preparation and graphic design support, for multiple clients with high accuracy and confidentiality.

Office of the Executive Chairman

|

Confidential Secretary (NYSC)

Oruk Anam Local Government Council, Akwa Ibom State, Nigeria

→

Summary

Provided critical executive administrative and technical support, managing sensitive communications and optimizing office efficiency for senior management.

Highlights

Maintained 100% confidentiality and accuracy in managing sensitive documents, emails, and official correspondence.

Improved office scheduling efficiency by 30% through meticulous calendar management and appointment coordination.

Streamlined document filing and retrieval processes, enhancing accessibility and organizational effectiveness.

Education

Michael Okpara University of Agriculture

Umudike, Imo State, Nigeria
→
Bachelor of Science (B.Sc.) Computer Science

Languages

English

Skills

Administrative & Executive Support

Administrative Support, Executive Support, Email Management, Calendar Management, Data Entry, Online Research, Document Preparation, Document Formatting, File Management, Record Keeping, Time Management, Organization, Scheduling, Correspondence.

IT Support

IT & Technical Support, Internet & Basic Network Support, Troubleshooting, System Maintenance, Hardware Support, Software Support, System Configuration, Peripheral Installation, User Training, Online Registrations, Digital Services.

Customer Support

Customer Service (Email & Phone), Client Relations, Service Delivery.

Web Technologies

HTML, CSS, Bootstrap, JavaScript, jQuery, React, Node.js.

Office Tools

Microsoft Word, Excel, PowerPoint.

Design

Graphics Designing.

Operating Systems

Windows OS.

General Office Skills

Printing, Scanning, Email Setup, Form Submissions.