OGECHI JOY EKWERIBE
Virtual Assistant / IT Support Professional
Umudike, NG.About
Highly accomplished Virtual Assistant and IT Support Professional with a B.Sc. in Computer Science and over 8 years of experience in optimizing operations and delivering robust technical support. Proven ability to enhance workflow efficiency by up to 40% and reduce technical downtime by 60%, ensuring seamless administrative functions and reliable IT infrastructure. Adept at leveraging technical expertise and organizational skills to drive productivity and maintain high satisfaction in fast-paced environments.
Work
Kings Digital Technology and Palace
|Office Manager / IT Support
Akokwa, Imo State, Nigeria
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Summary
Led comprehensive office operations and IT support, ensuring seamless administrative functions and reliable technical infrastructure for staff and clients.
Highlights
Boosted office workflow efficiency by 40% through strategic task coordination and optimized system organization.
Decreased recurring technical issues by 50% by implementing proactive system maintenance protocols.
Delivered consistent remote and on-site IT support, ensuring minimal downtime and high client satisfaction for multiple daily requests.
Kings Digital Technology & Palace
|IT Support Assistant
Imo State, Imo State, Nigeria
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Summary
Provided critical first-line IT support, managing hardware, software, and network issues to enhance user productivity and system reliability.
Highlights
Increased user productivity by 50% through delivering timely technical assistance and comprehensive user training on system functionalities.
Minimized system downtime by 60% through rapid diagnosis and resolution of hardware, software, and internet connectivity issues.
Supported a diverse user base of over 100 individuals with technical and administrative tasks, ensuring smooth digital service access.
Kings Computer Institute
|Customer Service Administrator / IT Support Assistant
Akokwa, Imo State, Nigeria
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Summary
Managed comprehensive customer service and IT support, delivering efficient administrative assistance and technical solutions to clients and students.
Highlights
Achieved a high customer satisfaction rate through providing efficient and responsive service delivery for technical and administrative inquiries.
Reduced customer wait times by 35% through optimized service coordination and streamlined support processes.
Executed daily administrative tasks, including document preparation and graphic design support, for multiple clients with high accuracy and confidentiality.
Office of the Executive Chairman
|Confidential Secretary (NYSC)
Oruk Anam Local Government Council, Akwa Ibom State, Nigeria
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Summary
Provided critical executive administrative and technical support, managing sensitive communications and optimizing office efficiency for senior management.
Highlights
Maintained 100% confidentiality and accuracy in managing sensitive documents, emails, and official correspondence.
Improved office scheduling efficiency by 30% through meticulous calendar management and appointment coordination.
Streamlined document filing and retrieval processes, enhancing accessibility and organizational effectiveness.
Education
Michael Okpara University of Agriculture
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Bachelor of Science (B.Sc.)
Computer Science
Languages
English
Skills
Administrative & Executive Support
Administrative Support, Executive Support, Email Management, Calendar Management, Data Entry, Online Research, Document Preparation, Document Formatting, File Management, Record Keeping, Time Management, Organization, Scheduling, Correspondence.
IT Support
IT & Technical Support, Internet & Basic Network Support, Troubleshooting, System Maintenance, Hardware Support, Software Support, System Configuration, Peripheral Installation, User Training, Online Registrations, Digital Services.
Customer Support
Customer Service (Email & Phone), Client Relations, Service Delivery.
Web Technologies
HTML, CSS, Bootstrap, JavaScript, jQuery, React, Node.js.
Office Tools
Microsoft Word, Excel, PowerPoint.
Design
Graphics Designing.
Operating Systems
Windows OS.
General Office Skills
Printing, Scanning, Email Setup, Form Submissions.